CR2 offers new internet banking experience for CIB customers

Global banking software company, CR2, has successfully upgraded the Internet Banking platform of Egypt’s largest private sector bank, Commercial International Bank-Egypt (CIB).

With deployments in over 100 banks in 60 countries, CR2 is at the forefront of digital banking, delivering new experiences in Mobile, Internet and ATM. This latest upgrade delivers an improved and more efficient online customer journey for CIB’s banking customers.

Alongside a responsive interface design, and superior navigational and usability elements, new features include:

• an activity calendar to organise payments;
• Personal Finance Management charts with labelling capabilities;
• alerts and notifications to organise and track transactions;
• quick payments to allow customers store commonly-used transfers; and
• request history to follow-up on inquiries with the bank.

According to Hootsuite and We are Social’s Digital in 2018 report, internet users in Egypt grew by 41% in the past 12 months. This trend is the most significant reason why banks are investing in increasing customer engagement in the online environment.

“CR2 is proud to announce our continued progression with CIB and this upgrade will provide CIB’s growing online customer base with an enhanced user experience”, said Fintan Byrne, CEO of CR2. “We trust these improvements will further empower CIB’s customers to take control of their banking and will help reinforce the bank’s position as a leader in Egypt”.

Mohamed Farag, Chief Digital Officer of CIB, said: “The launch of the latest Internet Banking upgrade evidences CIB’s commitment to provide an outstanding banking experience to our customers. This is a major step in our ongoing efforts to modernize and develop our online services.”

Farag added,  “By introducing a bold new look and increased functionality, and deploying the latest technology, we are able to create a more pleasurable and efficient customer journey.”